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Make sure your vehicle and accessories are really insured. - updated December 2016

It’s all very well loading your vehicle up with accessories, but it’s not so easy getting their value correctly assessed and insured. One company we found stands out from the crowd.

We spent two days on the phone and on the Internet seeking insurance for our much-modified 1993 LandCruiser 75 Series. We rang every major vehicle insurer and several brokers who advertised their abilities to obtain specialised insurance. We also rang the companies that specialise in 4WD insurance.

Buying insurance on the internet is time consuming and invasive, because on the sites we visited you can’t get a quote without filling in your personal details first.

Buying insurance over the phone is also time-consuming, because you spend long minutes listening to lies like: “Your call is important to us”. If it's that bloody important, why don’t they put on more telephone staff to make sure customers don’t have to hang on for ages?

Modified Toyota 75 Series LandCruiser ute

Only three companies we spoke to sang a different tune: Club 4x4, NRMA Insurance and Shannons. Unfortunately, Shannons won't insure company-owned vehicles, so we couldn't progress any further with them. However, if your machine is privately-owned, no problem.

NRMA insurance was happy to insure the 'Cruiser for an agreed value, with a comprehensive list of the fitted accessories noted on the policy. In the event of a write-off the accessories’ worth would be then assessed.

Their agreed value for an unmodified 1993 'Cruiser ute was around $12,000, but the NRMA agreed value for our modified unit was $25,000. That’s not what we wanted, considering the mods are all relatively new – even though the vehicle isn’t – and the modifications and accessories would cost around $28,000 retail to replace, but it was the best deal they could offer.

The upside was that the NRMA premium was only slightly more than that quoted by companies who wouldn’t take any responsibility for covering the accessories.

By far the best deal and the one we accepted when our NRMA policy expired was from Club 4x4. This specialised company has a similar agreed value for the unmodified 75 Series, but has cover for all our accessories - including the labour to fit them. The insured value is just under $40,000, which is what it would cost us to replace the vehicle and all its attached kit.

Club 4x4's premium was only slightly higher than NRMA's, but with vastly better agreed value for accessories. The company's stated aim is to make sure that customers finish up after a claim with the equivalent level of vehicle and accessories they had before the accident or theft.


4WD owners need more

4WD accessories and camper trailerThe problem with modified 4WDs is that all but three of the insurance companies we spoke to didn’t have what they call ‘products’ to cover the situation fully. There are plain policies for 4WDs at agreed or market value and departing from that process seems too hard for all but three of the dozens of insurers we spoke to.

Some companies won't even cover 4WDs for off-road travel!

What’s the problem here? We don’t have any trouble insuring all the gear we cart around with us when we’re doing bush stories: the computers, cameras, camping gear, tools, fridge and portable winch are all covered for loss or theft, but, apparently, items that are bolted to the vehicle can’t be so easily covered. Why not?

We spoke to the Insurance Council of Australia, who could do little more than put us in touch with some specialised brokers and they couldn’t help either.

If Outback Travel Australia site visitors have had more success in securing an even better than we have, we’d love to hear about it! In the meantime, we'd suggest you save yourselves some time and go to Club 4x4, NRMA Insurance or to Shannons.


Before you renew...

Before you renew an insurance policy, here are five critical steps you need to make, courtesy of Club 4x4 Insurance.

Has the coverage changed?  During the course of the year insurers make adjustments and ideally, you will be notified of that via a Supplementary Product Disclosure Statement (SPDS) - a document designed to supplement the main PDS and clarify the changes that have been made. You should look through and compare PDS’ and other policy documents when choosing who to renew your insurance with in much the same way you would when you’re first signing up with an insurer.

Has your vehicle changed? Most 4WDs are 'works in progress' and are likely to have ebeen given some upgrades in the past 12 months, so it's important to increase agreed values to the maximum.

What about your other coverage needs?  When you’re looking at your Certificate Of Insurance, check for specific endorsements. Endorsements such as driver age exclusions, noted drivers (relevant if you have  “named driver” coverage) and any other exclusions or special conditions can make a significant difference to your premium and coverage, so make sure everything is up to date. Having an under-35-year-old driver exclusion on your policy can produce a very rude shock if your visiting nephew happens to drive the rig and damage it.

Driving Infringements? Although every insurer is different, many do ask about your driving and claims history. If you’ve had any changes, it’s your responsibility under the Duty Of Disclosure to let your insurer know. If the question is asked when you’re buying a policy, it’s what is known as one of the underwriting criteria. These criteria not only affect your premium, but also whether an insurer chooses to offer you coverage at all. If they wouldn’t offer you coverage based on your information when quoting, you can be sure that any claim you make will be declined if the information is uncovered at that stage. Keeping this information up to date is critical.

Price?  The premium really should be considered only after all the above issues have been settled satisfactorily. It's much more important to have your pride and joy fully covered than to save a few bucks on the premium.



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